Support & Guides
From opening an account to payments, betting rules, and Live Casino — you'll find clear, straightforward help on everything right here.
Topic-Based Help
Choose a category below that matches your question — each section contains a detailed guide and solutions.
Everything you need to know about registration, login, profile updates, password changes, and identity verification.
Processing times and limits for bikiash, Nagad, Rocket, and bank transfers — all in one place.
Understanding odds, live betting, series bets, terms and conditions — for both new and experienced players.
Rules and how to claim welcome bonuses, cashback, reload offers, and the referral program.
Help with installing and updating the Android & iOS app, login issues, and device-related support.
Rules for Baccarat, Roulette, and Blackjack, how to choose a table, and minimum bet information.
How to keep your account secure, two-factor authentication, and our data protection policy.
Everything about 7wicket lottery ticket purchases, draw schedules, prize claim procedures, and auto-credit information.
Talk to Us Live
The 7wicket support team is available 24/7, every day of the week. Reach out whichever way works best for you.
Chat in Bangla directly — you're usually connected within 2 minutes. The fastest option for urgent issues.
Now OnlineFor detailed issues or document submissions, send us an email. You can typically expect a reply within 3–6 hours.
support@7wicket.bestJoin the official 7wicket Telegram — get updates, promo codes, and support all in one place.
Active 24/7
Payment Guide
Go to the 7wicket homepage and log in with your username and password. If two-factor authentication is enabled, enter your OTP when prompted.
From the top dashboard, select "Deposit" or "Add Funds" to see the list of available payment methods.
Choose bKash, Nagad, Rocket, or bank transfer — whichever is most convenient — enter the amount (minimum ৳200).
Complete the payment as instructed and save your transaction ID. Once successful, your wallet balance will be updated instantly.
Withdrawal
| Payment Methods | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳500 | ৳50,000 | 5–10 min. |
| Nagad | ৳500 | ৳50,000 | 5–15 min. |
| Rocket | ৳500 | ৳30,000 | 10–20 min. |
| Bank | ৳1,000 | ৳2,00,000 | 1–3 hrs. |
Before making a withdrawal, make sure your KYC verification is complete. Without it, large withdrawal requests may be delayed. For your first withdrawal, you will need to upload a photo of your National ID card.
Supported payment methods:
Security Tips
Account security is critical on any online betting platform. 7wicket maintains the highest technical safeguards, but following a few simple precautions on your end will keep your account even more secure.
Use a password of at least 10 characters, combining uppercase letters, numbers, and special characters. Do not reuse passwords from other sites.
Activate Google Authenticator or SMS OTP from your settings. This keeps your account secure even if your password is ever compromised.
Financial transactions over café or shopping mall Wi-Fi can be risky. Use mobile data or your own trusted network instead.
7wicket will never ask for your password via SMS or email. If you receive any suspicious message, report it to support immediately.
You can view all recent login activity under "Security Log" in your profile. If you see an unfamiliar device, change your password immediately.
KYC Verification
7wicket follows international compliance standards for identity verification. This protects your account from unauthorized access and ensures large withdrawals are processed without delay.
KYC verification is typically completed within 24 hours of submitting your documents. If you need it done urgently, let us know via live chat and it will be prioritised.
Common Issues & Solutions
Most issues can be resolved on your own. Browse the list below to find one that matches your situation.
After a bKash or Nagad payment, your balance is usually credited within 1–3 minutes. If it does not appear, contact live chat with your transaction ID and it will be resolved right away.
After 5 consecutive failed login attempts, your account will be temporarily locked. It unlocks automatically after 30 minutes, or you can unlock it instantly by sending an OTP to your registered phone number.
Start by clearing your browser's cache and cookies. If the mobile app is the issue, uninstall it and download a fresh APK. Turning off your VPN can also speed up page loading.
If KYC is not completed, your withdrawal may remain "pending". Bonus balance also cannot be withdrawn until the wagering requirement is met. Contact support for more details.
More Details
7wicket has established itself as one of Bangladesh's most popular online betting and gaming platforms. Thousands of people play cricket, football, Live Casino, and lottery on the platform every day. New users often have questions though — how to open an account, how to make a payment, how to claim a bonus. This Help Center was built to answer exactly those questions.
Getting started on 7wicket is straightforward. Visit the registration page, enter your mobile number, choose a unique username and password, and your account will be ready in just 2–3 minutes. An OTP will be sent to your phone immediately after sign-up — verify it to activate your account. Make your first deposit and a welcome bonus will be credited directly to your wallet.
Before placing bets on 7wicket, it helps to understand how odds work. Odds represent the payout multiplier based on the likelihood of an event occurring. For example, if a team's odds are 1.85, a ৳100 bet returns ৳185 if they win. In live betting, odds shift continuously as the match unfolds, so timing your decisions matters. For newcomers, the best advice is to start with small bets and build up your experience gradually.
7wicket's Live Casino lets you play in real time with live dealers. Baccarat, Roulette, Blackjack, Andar Bahar — all tables run on high-definition streaming. Baccarat starts from a ৳200 minimum bet, while Roulette has a ৳100 minimum. Keep in mind that strategy matters just as much as luck in these games. Full rules for each game are available on the respective game page.
Understanding how 7wicket bonuses work will help you get the most out of them. A welcome bonus cannot be withdrawn immediately — you need to place a certain amount in wagers first, known as the wagering requirement. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in bets before the bonus funds become withdrawable. Always read the terms and conditions of each offer carefully.
7wicket's lottery section holds regular draws. To buy a ticket, head to the Lottery page, pick your numbers or use Auto-Pick, and complete the payment. Draw results will appear in your account automatically, and any winnings will be credited directly to your wallet. Keep an eye out for special festival-season draws with bigger prizes — follow our Telegram channel to stay updated.
Download the 7wicket Android APK directly from the official site — apps downloaded from Google Play or third-party stores may not be secure. Before installing the APK, enable "Install from unknown sources" in your phone's settings. iOS users can download directly from the App Store. Keeping the app updated ensures the best performance.
The 7wicket support team is here to genuinely help — not just copy-paste generic replies. When reaching out, include your account username and a brief description of the issue. For payment problems, always mention the transaction ID; it speeds up the resolution significantly. Our Bangla-speaking team can typically resolve most issues within minutes.
7wicket is strictly for users aged 18 and above. Never treat betting as a primary source of income. Do not wager more than you can afford to lose. If you feel you have a problem, Responsible Gaming Read the page.
FAQ